FAQ

File access is denied

Description

Message prompted for difference version  are : -
For version 8.x ~ 9.0   show ' File access is denied'
For version 9.1 and above  show ' Housekeeping in progress, not allow to proceed

Solution
  1. Login screen,
  2. Select User ID,
  3. Key in the password (UBS),
  4. Right click on “Exit” button,
  5. Type ‘A123’,
  6. Click on "Yes", "Ok".

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Cannot preview Payment Voucher in More Report (1)

Description

Make sure that Bank/Cash accounts were assigned with special account code PV

Solution

Go to General → General Ledger A/C Maintenance, make sure that Bank/Cash accounts were assigned with special account code PV, Then refresh those previously saved transactions that involved payment vouchers.

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Reprint the previous months’ Bank Reconciliation Statement

Description

This solution below shows the way to reprint the previous months’ Bank Reconciliation Statement.

Solution

User only needs to select the period of the month, which he wishes to print out the Bank Reconciliation Statement. This is because in the page of Bank Reconciliation Statement. While transactions are being marked according to bank statement received, the period number that user has selected to do the bank reconciliation statement is automatically assigned to a period field in the marked transactions.

The period number assigned is used to indicate when the transactions were being marked. So, when user selects a period to reprint Bank Reconciliation Statement, at first, system will filter those transactions that the transactions’ period are tally with user-selected period. Secondly, system will compare the period number that has been assigned (during the marking in the process of generating bank reconciliation statement) with user-selected period.

Those transactions, which period number is not tally with user-selected period, will be treated as Deposits Not Credited By Bank or Unpresented Cheques in bank reconciliation statement.

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List Post Dated Cheques Transaction

Description

This solution below shows the way to list Post Dated Cheques transaction.

Solution
  1. Go to Reports→External Application. 
  2. At ProgramFileManager, double click on List Post Dated Cheque.
  3. The listing can be filtered either by Period and Date or Period and Received/Issued Date.

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When I print Trial Balance system show ‘Account not balance’

Description

The solution below shows print Trial Balance system show ‘Account not balance’

Solution

There is transaction entry found difference period in both debit and credit side.

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Why does quantity balance in Stock Card Report does not tally with quantity on hand?

Description

The solution below shows the stock card on hand quantity not tally

Solution

Go to Housekeeping à Recover Quantity,  tick the check boxes of ‘Set Infinity Number To 0’ and ‘Recover Trancode From Item No’, then click on "Ok".

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Message prompted ‘Data Type Mismatch’

Description

When Posting to UBS Accounting

Solution

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Message prompted: Transaction File In Use, Please Try Again

Description

The problem shows when clicking Import Into Daccount (Periodic → Post To Daccount)

Solution

(In UBS Accounting), select Housekeeping à Close All Your Files àclick Ok

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Message prompted when execute Post to Daccount:

Description Solution
  1. The account no. doesn’t exist in the ACC
  2. Some of the account no. hasn’t defined in the Housekeeping à Run Setup à General Setup – Account No.
  3. Some of the Account no. hasn’t defined in the Maintenance à Miscellaneous Files à Group Maintenance
  4. The linking path is wrongly defined (Housekeeping à Run setup à General Setup à Account No. Sub-dir for customer, vendor & chart of A/C)

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Why I can’t view the item comment after invoice imported from other directory?

Description

Inventory & Billing will not keep the item comment in ictran table if you un-tick Use Memo field as Comment (in Country Setting).

Solution

Note: Assume user already have invoice with item comment

  1. Tick Use Memo field as Comment in Country Setting  in Upgrade Data Files module
  2. Run Upgrade Data Files in Housekeeping
  3. Do export transaction in Export to DBF file
  4. Do import transaction in Import to DBF file

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Message prompted “Record not found!”

Description

The solution below shows the step to set printing control for payment receipt.  

Solution
  1. Go to Housekeeping→General Setup
  2. In the printing setting tab, change the control number for the  payment receipt printout then click on “OK” button.
  3. Go back to print the payment again as usual.
Note: Reset the number for payment receipt printout if users still wish to apply control over payment printout. If no controls are required, set the number to zero.

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Message prompted: Housekeeping in progress, not allow to proceed.

Description

When tried to login (keyed in Password, clicked "OK").This is the same as ‘File Access Is Denied’ in earlier versions.

Remark:9.1(28 May 2005) to above

Solution

Right click on "Exit" button, key in A, followed by 123, click on "Yes", "Ok" to log in the program.

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Message Prompted :"File Access Denied"

Description

Message Prompted :"File Access Denied" when users login the system.(after typing User ID and Password)

Solution
  1. Go to Windows Explorer & check the folder 
    C:\Temp
  2. Make sure the user has Full Permission to read and write to that folder
  3. HRM must be able to access the C:\Temp in order to store data temporarily

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USB key LAN is not detected on the Server

Description

USB key LAN is not detected on the Server where the smartlock plugs on.

Solution

There are 3 solutions:

  1. Make sure that the USB key Lan service is present and started.
  2. Choose the correct DLL 
  3. Make sure that Windows has detected the USB key.

1) Make sure the USB key Lan service is present and started.

For Window XP/2000/2003 Server: Go to Control Panel→Administrative Tools→ Services, look for USBLAN_Ldr.  Make sure that the status is started. For Window 98/Window ME: Go to Start→Programs→Startup, look for USB server for peer to peer.exe or USBserver9x.exe or USBserver2K.exe. Also check if there is a smartlock icon at the bottom right of the screen (on the system tray).

If the smartlock Lan service is not found, that means you have not registered it yet. If this is the case, start the UBS software, on Select Company screen click on 'Setting' button to bring up the Smart lock Setting menu.

For Account, Stock, Payroll: select USB key for Lan and the correct OS, then tick USB LAN Registration Version 1.0 (XP/2000) or Add USBSERVER2K.EXE to the startup group (98/95/ME). Restart the PC.

For new products: browse the UBS CD, go to folder ubs→Network→ (your OS)→USB; copy all the files in that folder into (and overwrite existing files in) UBS program folder.  Then double click to run Usblan_Reg.exe. Follow the instructions on screen, then restart the PC.

2) Choose the correct DLL

Select the correct DLL at Smartlock Setting menu (especially Account+Stock 2-in-1 key, where the DLL used is not the default DLL).

Account only ulkeyacc
Account + Stock ulkeystk
Stock only ulkeystk

3) Make sure that Windows has detected the USB key

Refer to How to check if the Windows has detected the USB key

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